G2 Crowd Report:

DAM Users Rank Widen as #1


In the spring of 2016, G2 Crowd – a platform where 60,000+ software users who share reviews to help each other make better purchasing decisions – unveiled users' #1 choice in digital asset management solutions: Widen Collective.

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G2 Crowd Report: DAM Users Rank Widen as #1  The acid test of a product’s value?  The satisfaction and continued investment of its paid users — especially if that  comes in the form of reviews and recommendations.  In the spring of 2016, G2 Crowd — a platform where 60,000+ software users who share reviews to help each other make better purchasing decisions — unveiled users’ #1 choice in digital asset management solutions: Widen Media Collective.   Here are the deets, driven by user reviews of 21 DAM solutions, captured in the Spring 2016 Digital Asset Management Grid℠ report.  High-level Findings  Widen was the first DAM vendor that ranked high enough in customer satisfaction and market presence to enter the Leader category. 98% rating for Widen (average rating = 90%) Widen customers report average time to ROI = 17 months (average = 10 months)  (caption for quadrant on right:) Widen shot up from a high performer to a clear market leader between 2015 and 2016.  Widen-specific User Feedback  4.7 out of 5 stars with 99 user reviews (more than any other vendor) 71% user adoption  (compared to 48% for next highest-ranking contender) Time to go live = 3.7 months (Average = 2.9 months) Market presence rose 15 points in the past year (four points higher than the next highest-ranking contender)  Notable Satisfaction Ratings Likely to recommend: 95% Product is going in the right direction: 96% Ease of doing business: 97% Quality of support: 97%  Widen achieved a Net Promoter Score of 85, which is 52 points higher than next highest-ranking contender in the grid.
Frequent User Responses  Customer service and support are described as overwhelmingly helpful, responsive, and prompt. Global access, ease of sharing assets, and permissions structure are other pluses many users reported. Search functionality is described as robust and easy to use.  Customer Firmographics   The best way to ensure a profitable DAM investment? Invest in the tool that’s benefited your peers the most. (That’s us.) …………………………  Want to see the features your peers are raving about?  Watch a 2-minute demo right now at widen.com/see-a-demo.  …………………………  Source: Spring 2016 Digital Asset Management Grid℠ Report
     
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