THE BEST SUPPORT FROM THE EXPERTS WHO KNOW DAM.
There’s a fine line between being different and making a difference.
At Widen, our service is backed by a level of support that can only come from years of experience in digital media. We’ve got the stuff to help our customers do great things.
- Over 60 years of experience in support of graphic communications
- Expertise across the entire digital asset lifecycle
- A wide network of DAM peers in practically every industry
- Service that feels like it comes from a colleague, not a vendor rep
The Widen Service Model
The Widen Approach to Customer Support
Phase 1 Support: Research
From our first contact and throughout your digital asset management solution search, we support your team with resources that meet your business needs.
- Consultation
- Pricing resources
- Best practices guidance
- Demos and sandboxes
Phase 2 Support: Implementation
Once you’ve landed on Widen’s DAM software service, you gain the support of our project services team who partners with you for your entire implementation and beyond.
- Easy, understandable steps
- Countless useful examples of similar implementations by your peers
- Guidance from our DAM experts
- Map the implementation in advance
Watch this video to get the lowdown from our project services team.
Phase 3 Support: Help Desk
Our help desk experts are ready to support you at no extra cost!
- Every user gets the same great expert support
- Phone, live chat, email..support the way that works best for you
- Self help resources with Support.WidenCollective.com
- Online user group and annual Widen User Summit
Phase 4 Support: Admin Services
If you need extra hands to support your admin needs, our team can serve as a resource to manage your DAM system and keep it running smoothly.
- Full system admin services
- A la carte system admin services
- Consulting and marketing services
Phase 5 Support: Additonal Professional Services
Widen has the resources to help you manage day-to-day administrative tasks, increase user engagement and adoption, and develop your up-front strategy for digital asset management operations. Our experience in expertise in service, strategy and solutions has evolved over 15 years as a digital asset management service provider and more than 60 years in media.
- DAM strategy
- Branded training videos
- Live webinars
- End user surveys
- Power user focus groups
- Email marketing campaigns
Contact Us to learn how we can start supporting you today!
“Working with Widen has been great! The staff is very knowledgeable and always willing to assist on any issue.”
- Brady Corp
“Widen is a great company – the support is fantastic and they’ve been so easy to work with.”
- Guthy Renker
“They offer great training, enabling me to increase learning opportunities and provide better service to clients.”
- Yankee Candle
“We demoed many solutions for our DAM and Widen was head and shoulders above their closest competitor.”
- New Era Cap