Support Services

From system configuration and metadata structure
to user training and Digital Content Production


Contact us

When you need some extra help

Having trouble maintaining your Widen Collective site or keeping users engaged? Our support team is here to help. Widen's customer experience managers will answer questions and help guide your team in ways that maximize your DAM system. Widen also offers free live support long after the initial implementation process is done.

 

  • Project and asset workflow management
  • Metadata and taxonomy development
  • Unlimited, free, live support via email, phone, chat, and a 24/7 accessible support website
  • General DAM education (DigitalAssetManagement.com)
  • Advanced user training
  • Widen Collective administrator training (Widen University)
  • On site consulting to establish creative workflows
  • Expansion and integration consulting
  • System analysis and planning
  • System marketing and promotion
  • Digital content production

Free support services included with your subscription

  • Regular contact from our product team to update you
    on changes, new features and functionality upgrades
  • Introductory admin and general user training via webinars and tutorial videos
  • Advice on system maintenance and improvements
  • Recommendations for using your System Dashboard
  • 24/7 support site with tutorial videos and feature articles about the Widen Collective

Additional support services (offered for a fee)

DAM System Configuration & Visual Content
System configuration and workflow management*

Customize your dashboard, brand your site, assess your functional requirements, manage storage / migration needs and evaluate how to move your digital assets from creation through preservation.

 

DAM Metadata Structure & Integrations
Facilitated training sessions*

In-depth admin and user training, focused on your branded interface, digital assets, and metadata. Includes email invitation, online training and recorded training session (can be added to your DAM site). Session types: Admin, General User, Advanced User, On-Site, and Training Kits.

 

Visual Content Marketing Software & Metadata
Metadata structure and custom integrations*

Configure and tidy your metadata, expand your DAM system with internal and external groups, and integrate DAM with other technology systems. Areas include Metadata Structure, Bulk Upload, Metadata Import, and Bulk File Export.*

 

Visual Content Marketing & Management
Digital Content Production*

Manage and optimize your visual content correctly, efficiently, and seamlessly. Areas include Digital Sampling, Image Retouching, Metadata Assignment, and User Approval.

 

Visual Content Marketing DAM System Promotions
System Promotions*

Promote your Widen Collective site, build awareness with your user community and get users on board. Areas include email and system messages, user contests, and user surveys.

 

*We don’t provide asset-level administrative work, but we can recommend external contractors who do.
*Metadata entry is a customer-owned task

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