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About the Widen DAM Advisor Approach

by Widen Marketing, August 29, 2013

You’re curious about DAM software, so you call a provider. The phone stops ringing and a customer service agent picks up.
About the Widen DAM Advisor Approach
 
“How can I help you?”
 
You play along. Of course, you’d like for the person on the other end of the call to help. But they won’t. They can’t, really. They’re unqualified. Or unaccountable. Or uninterested. By the time you’ve figured out what you need to know and solved your problem, you’ll have spoken to a manager, a colleague, a salesperson, a receptionist and a neighbor (because… well… maybe they have the answers).
 
So you go through the motions — offering your name, your number, your favorite color, your income, what you had for breakfast — as you wait for the four words you know you’ll hear again and again.
 
“Let me transfer you.”
 
We know how obnoxious this can be. So we’ve rejected the notion that, when you call asking about DAM, the experience should feel like a game of hot potato. Instead, you’ll talk to a member of our small team of advisors who is ready and willing to answer any questions you have about your digital asset management project. No matter what your level of experience with DAM is, we provide guidance, not phone extensions. We give you solutions, not confirmation numbers. From start to finish, one of our DAM advisors — either Chris, Craig or Brenna — will work as your allies, using our knowledgeable staff of subject matter experts, implementation specialists, customer support, development and marketing professionals as resources.
 
Our goal is to learn about you, your company and your DAM needs. Then we’ll take you through that decision making journey in the most comprehensive and efficient way possible to make you shine as the champion for your project. After all, when you look good, we look good.
 
The Widen DAM Advisor process focuses on these 5 main points:
 
Resources – We’ve got lots of them. From white papers to webinars and training videos, you’ll have everything you could want at your fingertips, empowering you not only to make the most informed DAM decision possible, but also to sell others at your company on the value of digital asset management.
 
Discovery –  Tell us about yourself. What do you need? What do you want? Where do you want to go? We do our best work when we understand our customers and their goals and are certain we’re the best fit for them.
 
Pricing – We don’t play games, hidden fees or otherwise fool around. We’ll be up front with you about what Widen Media Collective will cost, and we’re confident you’ll find it to be a great value.
 
Demo – Get your hands dirty. We don’t want surprises any more than you do, so we’ll go the distance to make sure you’re comfortable with the system well before you sign on the dotted line. From the self-guided kind to demos led by our team of DAM advisors, you won’t be left feeling like there’s any mystery in Media Collective.
 
Sandbox – Try it before you buy it. Put your stuff in there. Add metadata. Do some file conversions. Go nuts!
 
Finally, we’re industry experts because in large part because of our experience with the entire asset lifecycle — from concept to creation, curation, management, distribution, publishing and preservation. If you have questions about how our teams can help you with premedia and asset creation needs, our DAM advisors can help there, too.
 
Get in touch today and let us know how we can help.

Topics: Resources, Culture & Company

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