For a while now, there’s been a natural convergence of digital asset management (DAM) and product information management (PIM) in the market. PIM solutions have taken on DAM capabilities; DAM tools have taken on PIM capabilities. That capability sharing makes sense. 

When you consider the modern customer experience, rich media assets like images and videos, which are organized via DAM, and product information like descriptions and measurements, which are organized via PIM, are experienced together. Customers see both on a single page, but companies don't always manage them together behind the scenes. Naturally, Widen customers began managing product information as asset metadata in their DAM site, so many asked if we would build PIM capabilities in Widen DAM. So we did!

All true digital asset management (DAM) systems have great features and functionality. Capabilities like robust searching, AI-metadata support, version control, digital rights management (DRM), workflow automation, content analytics, and more. More sophisticated DAM solutions meet the complex needs of enterprise organizations with granular governance controls, scalability, security, and enterprise platform integrations with creative tools, product information management (PIM) systems, agile content management systems (CMS), and others. The Widen Collective^® does this and more.

People expect a consistent and relevant digital experience from their home office to every place they bring their smartphone. Your customers might encounter you on a website, app, chatbot, social platform, customer portal, in-store kiosk, digital stadium billboard, and wearable all in the same day. And they’ll want each of those experiences to reflect any interactions they’ve had with you since they woke up and drank their morning coffee.

To create this kind of customer experience you have to get your content and customer data to interact with, update, and trigger personalized events in real-time across all of these channels. Integrating all the required marketing technology (martech) solutions to make this possible is one of the biggest challenges all brands face. That’s why companies across all industries are turning to a combination of digital asset management (DAM) and digital experience platforms (DXP) to power their ever-evolving customer journey.

What is a brand? Let me illustrate with a brand I'm partial to — New Balance. I used to think of New Balance as the maker of all-white, extra wide “dad” shoes. Now, as the proud owner of a dozen different pairs, I think of New Balance as a trendy, modern shoe that goes with my jeans and shorts. I can wear them out to dinner or to walk five miles. I can wear them anywhere!

New Balance fits my dad lifestyle. I feel that lifestyle when I check out their mobile app, open an email, see their sponsored posts on Instagram, or when I walk into the New Balance store and try on a new pair of shoes.

New Balance understands me well enough to offer suggestions for shoes I don’t even know I need – at a time when I’m not necessarily looking for new shoes – and I still want them!

The creative and marketing team at New Balance laced together an incredible string of technologies and workflows in order to create my omnichannel experience. They have shaped my impression of New Balance through a series of purposeful, memorable moments. Simply put, New Balance has mastered brand asset management.

A powerful content strategy has become the bullseye of modern marketing. But all too often, marketers miss their target.

We might have the sharpest arrows (content), but without the right bow (technology), it’s hard to aim. Digital asset management (DAM) is the bow that allows you to launch content with precision — and nail your content strategy.

To help you hit more bullseyes, we’ve created the Content Activation Model, a game plan that aligns your DAM system with your overall brand strategy. Our goal is to help you build a stronger brand by using DAM software to its full potential.

If you manage content, brand, or marketing operations you have a wide range of business needs for using digital asset management (DAM) software. Sometimes it can be hard to justify the new or continued investment in technology, but the return on investment (ROI) for DAM is there. It can help you streamline content operations, protect your brand, and overcome e-commerce content challenges.

Of course, everyone knows money will be saved if you can “overcome content challenges,” but how much? You need to be able to calculate the ROI for your DAM investment to show how it supports your strategic initiatives. Before we show you a few ways to calculate ROI for DAM, let’s start by building a business case. 

Not too long ago, artificial intelligence (AI) was just a concept from science fiction movies. But today, AI is changing the status quo of entire industries — including marketing technology (martech). When it comes to digital asset management (DAM), image recognition software has a valuable and growing role in metadata creation by automatically tagging assets during the upload process.

Let’s take a look at how image recognition software works and the efficiencies it can bring to DAM workflows.

Around 15 years ago, digital marketing technology (martech) was in its infancy. Marketers were searching for ways to sell to individuals rather than to mass markets. They were trying to create the marketing approach outlined in the 1996 book from Don Peppers and Martha Rogers, “The One to One Future.”

That quest for one-to-one marketing led to a group of new tools. “Contact managers” and “sales force automation” software from companies like Brock Control Systems became best sellers. It was those early efforts that birthed the customer relationship management (CRM) industry, finally promising the holy grail that might deliver on the promises of one-to-one marketing. 

Now, digital marketers have CRMs, digital asset management (DAM) software, product information management (PIM) solutions, customer data platforms (CDPs), and predictive analytics. Consumers have TVs, smartphones, smart watches, social media, Internet of Things (IoT), and virtual reality (VR) at their fingertips. Between all of those, there are thousands of tools, technologies, and apps to tie the customer experience together.

That kind of complexity requires a whole new species of marketer: the marketing technologist. These individuals know the technology and have the organizational skills to make the one-to-one customer experience possible. If you’re one of these rare creatures, you could even aim your career at the role of Marketing Technology Officer or Chief Marketing Technologist. To get started, you need to develop a certain kind of mindset.

It’s nearly impossible to keep up with all the new marketing technology (martech) tools. Just look at the 8,000 solutions that show up on the 2020 ChiefMartech marketing technology landscape, which grew 13.6% from the previous year. 

While understanding the functionality and benefits of all  these technologies would be overwhelming (to say the least), you can still make learning a priority for you and your team. Well-rounded marketing technologists develop a habit out of experimenting with new systems and technologies, seeking out
martech training, and talking with technical experts.