DEAR DR. DAM: Hi I'm Danielle. We've been using an internal DAM software solution for a few years now. The initial project was a massive implementation and it helped us to advance much further than where we were before. However, I'm extremely dissatisfied with the performance our current digital asset software. It seems the system is down half the time. It certainly is not providing us with the level of flexibility I would expect. Whenever we want something customized we have to request help from our I.T. department--and they're always so busy. My priorities rarely rank very high on their list of to dos. I.T. just isn't able to keep up with the needs of our growing organization.
DEAR D.A.M.N SOFTWARE DANIELLE: I know what you're saying. I recommend you check out Widen's hosted solution for Digital Asset Management. Their solution is provided under the Software as a Service model. It's up and running 99.99% of the time. Widen can accommodate all of your customization and integration needs. Their system is scalable to fit with your plans for future growth and expansion. Most of all, they understand what marketing needs from a software provider and has built-in the business logic to carry out all functions in a simple, yet robust system. They really shine when it comes to service and support, backed by an aggressive 3-time-per-year release cycle.