Digital asset management from “the best organization I have ever worked with”

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Widen Enterprises has been providing cutting-edge DAM software solutions and services to support marketing and creative workflows for a long time now. But if there’s one thing we do better than software it’s customer service. In fact, our commitment to our users’ success might be the thing that gets them most excited about Widen.

Take it from Lisa Gauvin at Yankee Candle.

“The people at Widen are the best organization that I have ever worked with from a customer support perspective, from a response perspective,” said Gauvin in a recent interview.

We know that you value more than software. You value relationships. You want to know that companies like ours stand not only behind our product, but behind you as well. In the spirit of that kind of partnership, we put as much work into constantly improving our customer service as we do into constantly improving our digital asset management software.

We also know that everyone’s support needs are different. We offer a variety of ways to get in touch, and even impress people on the other side of the globe with our ability to swiftly address their concerns.

“Even from an international perspective when Europe is four hours ahead of us and the European team finds it amazing that Widen is so responsive and so on time, and always willing to help,” said Gauvin.

As with our other customers, we earn Yankee Candle’s business every month.

Here’s a portion of our chat with Gauvin:

Lisa Gauvin of Yankee Candle on Widen Enterprises’ customer service

Ask any of our satisfied customers, and they’ll tell you that the Widen service experience started before they even become customers. Before we help people make the best use of our system, we’ll go the distance to help make sure you’d choosing the right one — be it ours or some other one.

Contact our team of DAM advisers to start the process today. We’re not looking for a sale. We’re looking for a fit. We’ll work closely with you to figure out what your needs are, how best to meet those needs, and whether Media Collective is the ideal DAM solution to help get you there.

Want to get to know the team a bit? Check out this video series featuring DAM advisors Craig and Brenna.

Topics: Culture & Company, Customer Stories, Resources

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