At Widen, we’ve been known to roll out the red carpet for our customers. We take support and training very seriously and are constantly improving it. We have well over 300 customers we've helped implement our SaaS digital asset management solution, and throughout those implementations, we have learned that some of our customers learn quickly by reading, and some respond better to visual learning tools such as video.
In this video tutorial, we explain the steps of the implementation process after an organization signs with Widen. Starting with the “kickoff,” we’ll have a quick meet-and-greet and review the high points of the process and answer any initial questions that you may have. The “site survey” follows and we help you make decisions about the customizable areas of the Media Collective. We’ll then create your site and load sample assets. You can choose to upload and tag your assets yourself or have do a Widen bulk upload and import metadata. We then train your administrators and your end-users. After administrator and general user trainings, you’ll work with our central customer support team. Help Desk is available to answer questions via chat, email, or telephone when you need them. Our customer support team is always available to assist with any ongoing optimization and expansion opportunities.
Transparency and clear communication of the entire scope and process of implementation helps our customers be better informed, and builds trust between them and Widen’s support staff.
Check out the Widen customer experience infographic to see the big picture or contact us to talk with our team.