Request demo
Try it now

Intro to the Widen digital asset management implementation process

by ,

 
At Widen, we’ve been known to roll out the red carpet for our customers. We take support and training very seriously and are constantly improving it. We have well over 300 customers we've helped implement our SaaS digital asset management solution, and throughout those implementations, we have learned that some of our customers learn quickly by reading, and some respond better to visual learning tools such as video. 
 
In this video tutorial, we explain the steps of the implementation process after an organization signs with Widen. Starting with the “kickoff,” we’ll have a quick meet-and-greet and review the high points of the process and answer any initial questions that you may have. The “site survey” follows and we help you make decisions about the customizable areas of the Media Collective. We’ll then create your site and load sample assets. You can choose to upload and tag your assets yourself or have do a Widen bulk upload and import metadata. We then train your administrators and your end-users. After administrator and general user trainings, you’ll work with our central customer support team. Help Desk is available to answer questions via chat, email, or telephone when you need them. Our customer support team is always available to assist with any ongoing optimization and expansion opportunities.
 
Transparency and clear communication of the entire scope and process of implementation helps our customers be better informed, and builds trust between them and Widen’s support staff. 
 
Check out the Widen customer experience infographic to see the big picture or contact us to talk with our team.

comments powered by Disqus

The Widen Blog

Where marketing and creative teams find actionable advice, practical resources, and success stories to flourish in a world connected by content.

Recent

Like what you're reading?

We can send you our best articles.

Top DAM solutions

Forrester Wave: Digital Asset Management for Customer Experience, Q4 2019 Preview

Widen recognized as a “Strong Performer” in the Q4 2019 Forrester Wave report.

Get the report

 

The DAM Evaluation Toolkit

The DAM Evaluation Toolkit: Your path to the right DAM solution

Your guide to finding the right digital asset management (DAM) solution for your organization.

Get the toolkit

 

Widen Summit

Inspiring change: The 2020 Widen Summit Preview

Connect with your world-wide Widen network at this year’s free, virtual Widen Summit.

Register now

Are you ready for a DAM solution of your own? Request a demo