Editor's note: This post was updated on February 22, 2017.
We want every customer to know the Widen team is rooting for you. So, we’ve increased our focus on relationships and the quality of your Widen Experience as we take our commitment to customer service to new heights!
When asked about the Widen Experience, Kelsey Bawel at Indiana University’s Kelley School of Business described it as, “Having a team outside of your own team who is rooting for you and trying to make your system, your office, and your product better.”
With that, we introduce you to the teams built to support you.
It all starts with our Advisor team. Before you are even a customer, our Advisor team is here to listen to the problems you need help solving at your organization. After they have an understanding of your priorities, goals, and business and technical requirements, they'll help guide you in the right direction.
One of our fastest growing teams is our Customer Experience Management (CXM) team. Each customer is assigned a dedicated CXM who is your main point of contact with Widen. CXM managers are skilled at helping companies launch, grow, and go with all the products and services — current and future — Widen has to offer. Contact your CXM via phone or email anytime you have interest in exploring new services, functionality and integrations.
Widen's Professional Services team focuses on the problems you may face with your DAM system and how they can help you resolve them. They help your business with full-service implementation, full-service data migration, managed services, a site refresh, and more!
Our Onboarding Coaches take you through the standard implementation process. Your coach will guide you through a series of action-packed educational sessions. You'll cover topics like site overview and governance, security, uploading, user management.
The Central Support team is here to meet your day-to-day needs head-on via phone, email, and chat during North American business hours. They’re ready and available to tackle any question or issue from 250,000 users around the world. Contact support anytime you and your teams have a question or issue with what you see in the Widen Collective.
To deliver valuable, enjoyable products you want to use, we’ve assembled the User Experience (UX) team. They lead the research and design of our products. The UX team crafts the "face" of the product, and will make sure it connects into one, unified experience for all of your creative, marketing, and content teams.
The Widen Events team creates opportunities for Widen customers and Widen employees to get together, share learnings, and become better professionals. They plan and coordinate the annual Widen Summit, workshops, and other events.
Last, Widen University was established by our Training Team to ensure you get trained to be the best DAMster you can be. New content has been “blooming” all over WidenU this spring! We’ve hosted a number of webinars on a variety of DAM-related topics, and the AdminLife series launched with courses on governance and Insights. The Quickstart series continues to offer courses to help “freshmen” Widen Collective admins configure and roll out their sites. New courses will be added this summer, and webinars continue on a bi-weekly basis.
If you’re a Widen customer reading this post, get in touch with your customer experience manager to learn more about the new teams and cultural advancements at Widen and how they impact the way you work.
If you're just beginning to evaluate Widen, get in touch with a Widen advisor or contact us to explore what we have in store! The growing Widen team and our freedom-centered philosophy is built to support how Widen employees help you connect and carry out your mission to be even more valuable to your organization.