There’s no denying that we live in a digital world. From the millions of websites and apps at our disposal to the internet-connected phone in our pockets, the evidence is all around us. According to the 2020 Global Digital Overview from We Are Social and Hootsuite, the average internet user now spends 6 hours and 43 minutes online every day. 

After the changes in behavior brought on by the COVID-19 pandemic, we rely on the web for just about everything. Whether we’re shopping, researching a new product, or communicating with a business, we often turn to the convenience, practicality, and safety of digital channels.

So, given the digital nature of today’s consumers, how should businesses approach branding? And, furthermore, what role does digital asset management (DAM) software, like the Widen Collective^®, play in a brand’s quest to win the attention, loyalty, and dollars of these buyers?

If you want to achieve success as a brand in this day and age, it’s time to fully embrace the reality that you’re in the experience business. Transactions are no longer a simple exchange of money for goods or services; consumers demand more. They expect you to win their affection and loyalty by delivering consistent, memorable experiences at each and every interaction.

Because of this, the digital assets and content you use to tell your story, educate your audiences, and represent your brand, are more important than ever. To thrive and grow in the experience economy, more and more successful brands turn to digital asset management (DAM) systems.

Managing your brand to deliver great customer experiences is no easy task. You need efficient content distribution, effective marketing automation, on point social media, relationship management, and so much more. A digital asset management (DAM) system helps teams create, organize, publish, and analyze content in today’s complicated marketing environment. It is the central content hub from which you can deliver top-notch customer experiences.

Whether you’ve been using the Widen Collective^® for months or years, you might wonder: How are we doing?

Your brand is a way for customers to identify your business. It is how they recognize and differentiate you from the competition. But, just as a sports team is more than the uniform they wear, a strong brand is more than a logo or tagline. To its most loyal fans, it’s a community. It’s an emotional connection, a badge of honor, and a driving force in why people buy what they buy. According to a recent Nielsen survey, nearly 60 percent of global respondents prefer to buy new products from brands familiar to them, and 21 percent say they purchased a new product because it was from a brand they like.

Sandra De Biasi is the project manager of digital assets and graphics at Varian, a Fortune 500 company and provider of radiation oncology treatment software and hardware.

At Varian, she manages their digital asset management system, which has played an integral role in managing the company’s brand assets during their recent corporate rebrand. Here’s her exciting story about how monitoring content analytics in their DAM system helped secure their valuable brand assets.