Many companies that are evaluating Digital Asset Management solutions are often shocked to find out about what’s included with the Widen Media Collective. As a Software as a Service solution for DAM, you get more than just great technology, you get great service. What’s more, you only pay for what you use.
We like to think our service offering is like an all-inclusive vacation! With over fifteen years of providing digital media management as a service, Widen’s internal expertise continues to grow in serving the creative, marketing and I.T. demands for more than 120,000 users all over the world.
On the technology side, you get the following:
User Roles & Permissions security settings to ensure proper access levels for your various groups of users internal and external. Unlimited users!
Highly configurable toolsets allowing you to tailor the applications to make it work for your business and all of it’s various workflows.
Scalable cloud infrastructure using Amazon Web Services meeting SAS70 Type II audits. Learn more at AWS.amazon.com/security.
Regular upgrades with two major and two minor releases per year based on feedback and ideas from our 120,000 users and other market research.
Monitoring and maintenance provided by Widen technical teams ensuring an extremely high-level of availability (99.975+%).
Widen’s roots, however, are in providing premedia services to creative and marketing workflows for over 60 years and we bring this experience to each deployment for our DAM customers.
On the service side, you get...
Formal training for administrators and general users on how to configure your system and maintain it on an ongoing basis. Offline and video training resources also available.
Help Desk teams available via toll free phone, email and online chat for all users during business hours and commitments to rapid response times.
Ongoing support from Widen client services and marketing teams in sharing best practices, tips & tricks and other knowledge gained from the user community to help you grow and optimize your DAM solution.
Consulting and professional services to help with site maintenance, restructuring and reconfiguration based on user feedback and internal expertise.
Production resources to help you create and manipulate digital assets including digital photography, color retouching, and page building services.
Can you believe it? All of this is provided for a modest upfront licensing & implementation fee and a low ongoing monthly subscription based on what you consume in storage and usage. Additional services and optional enhancements are provided a la carte.