“And That’s the Truth" video interview with Jim Magruder, Senior Marketing Communications Manager of InSinkErator, Division of Emerson Electric Co.
Customer service is definitely key when it comes to sales and service. If you don’t have service to back up the sale, what good are you? I'm a customer service person, always have been and probably always will be. The customer always comes first, regardless of how busy you may be with your normal everyday duties. For Jim Magruder at InSinkErator, he admits he is a non-technical person (like me) and for him to be able to have an expert on the other end of the line to help him with digital asset management solutions to solve his problems is a wonderful thing for him. Widen delivers on what we say and deliver with a smile.