Thank you customers. The crowd has spoken!
Widen is honored to have been named a “Leader” in the G2 Crowd Grid℠ for Digital Asset Management | Spring 2016 report. Widen Media Collective and 20 other DAM vendors were ranked by customer satisfaction (based on user reviews) and market presence (based on market share, vendor size, and social impact). This was the first G2 Crowd report in which any DAM vendors earned the title “Leader.”
The G2 Crowd Grid℠ represents the democratic voice of real software users. G2 Crowd rates digital asset management products algorithmically based on data sourced from product reviews shared by G2 Crowd users and data aggregated from online sources and social networks. Technology buyers can use the Grid℠ to help them quickly select the best digital asset management product for their business and to find peers with similar experiences.
With 96 user reviews, Widen Media Collective received a higher volume of reviews than any other DAM vendor. The platform earned a Satisfaction score of 98, besting the other Leader by 18 points. In addition, Widen earned an overall G2 Score of 74, nine points ahead of the nearest competitor. G2 Crowd notes that Widen moved from a High Performer in Spring 2015 to a Leader in Spring 2016 because its market presence increased by 15 points.
G2 Crowd’s recent digital asset management report features Widen Media Collective as the highest rated product on the grid,” said Marty Duffy, director of research for G2 Crowd. “Verified user-reviews report that Widen provides helpful, responsive and prompt customer support, which is reflected in their high satisfaction scores in the Spring 2016 report. These users also identified the search functionality and ease of sharing assets as highlights of the product.
“We’re grateful to our customers for sharing the Widen experience, and we thank G2 Crowd for organizing this review of the digital asset management market,” said Matthew Gonnering, CEO of Widen. "Widen has been taking care of customers since 1948."
Other notable satisfaction ratings include:
- Likely to recommend - 95%
- Product going in the right direction? - 96%
- Ease of doing business - 97%
- Quality of support - 97%
Widen achieved a Net Promoter Score (NPS) of 85, which is 52 points higher than the other leader in the Grid and an average 71% user adoption – 23 points higher than the other leader.
The average time to go-live is 3.7 months and customers saw a return-on-investment in 17 months.
In review ratings and short-answer responses, users liked Widen’s:
- Customer service and support, which reviewers overwhelmingly described as helpful, responsive, and prompt.
- Global access, ease of sharing assets, and permissions structure to protect assets from altering, duplication, or deletion.
- Search functionality, described as robust and easy to use.
The Widen audience breakout is as follows:
- Small Business (50 or fewer employees) - 12%
- Mid-Market (51-1000 employees) - 33%
- Enterprise ( >1000 employees) - 55%
Access the full G2 Crowd Grid℠ report for more more detailed vendor comparisons in areas of user interface and performance, asset management, media types and administration.