Widen Support teams

The help you expect from the people who know digital asset management best



Real help from real people

Widen is rooting for you. And it shows in the way our teams support yours.

Customer success team

Our customer success managers (CSMs) are your ongoing point of contact at Widen. Expect to be treated like part of the team and get the personalized support you need.

Widen Live! weekly online training

Quarterly check-ins about new features, functionality, and performance for your Collective site

Expert advice on strategy, optimization, and long-term success

Central support team

Our central support team is readily available from our offices in Madison, Wisconsin, and London, England. From chat to email and phone support, get the answers you need when you need them.

The resource library with information tailored for you

Recent webinars about trending topics and use of the Widen Collective

How-to articles and feature information available all day or night at our support site

Choose the right training path for your team


Send questions to support@widen.com


Call toll-free from the USA, Canada, and the Virgin Islands



Chat us from the Support Center link in your Widen Collective® site user profile. Or click the question mark on the lower right side of your site.

Help desk

Monday - Friday
(email, phone, chat):

North American: 3 a.m – 7 p.m. CT
Europe: 10 a.m. – 2 a.m. CEST

Support Center

Accessible anytime. Full of helpful, how-to feature articles.


Widen customer service is up there with the best I've experienced

Richard Carlsoni  |  Behr