Q: Where do I take feedback or ideas for the Widen Collective?
A:
Ideas page...Q: What sort of things can the API do?
A: Almost anything you can do in the Collective UI you can also do via
API...Q: How do embed codes work?
A: Amazon CDN with 99.9% uptime...
Q: How do can I use Search Filters?
A: Use
controlled vocabulary metadata...
Q: Can we manage our Users via our own network security?
A: Yes, via
SSO we can...
Q: Can we customize the initial welcome screen our users see when they login to give them a branded and helpful on boarding to use this system?
A: Our System Dashboard Message is fully customizable HTML and can be permissioned so that the messages are targeted/customized for specific user roles...
Q: How can I contact support for technical assistance?
A: Our support team located in Madison Wisconsin is available Monday-Friday, 7 a.m. to 5 p.m. CT (UTC-6h)... We respond to email within 24 hours; or for more urgent requests feel free to chat or call for help (our phone line has no prompts--talk to a real person right away every time you call). Users with content questions about assets that isn't technical in nature will be referred back to the Global Admin for the best information.
Q: How can I learn more about the Widen Collective?
A: For training on best practices for managing your DAM visit
Widen University, or for technical articles about the Widen Collective
visit our support site where you can find hundreds of articles detailing our features and services...
Q: Do you have a User Community I can engage with?
A:
LinkedIn, Slack...
