The help you expect from the people who know DAM best
Real help from real people
The Widen team is rooting for you. That's why our focus is on YOU and your Widen Experience as we take our customer service commitment to new heights.
Customer experience team
Our customer experience managers (CXMs) are your ongoing point of contact at Widen. Expect to be treated like part of the team and get the personalized support you need.
Quarterly check-ins about new features, functionality, and performance for your Collective site
Expert advice on strategy, optimization, and long-term success
Central support team
Our central support team is readily available from our offices in Madison, Wisconsin, and London, England. From chat to email and phone support, get the answers you need when you need them.
Call toll-free from the USA, Canada, and the Virgin Islands: +1-877-943-3625
Internationally: +1-608-443-5455
Chat us from the Support Center link in your Widen Collective® site user profile. Or click the question mark on the lower right side of your site.
Help Desk Monday - Friday (email, chat, phone): North America: 3 a.m. - 7 p.m. CDT (UTC-5h) Europe: 10 a.m. - 2 a.m. CEST (UTC+2h)
Support Center Accessible anytime. Full of helpful, how-to feature articles.
"The Widen Experience is about having a team outside of your own team who is rooting for you and trying to make your system, your office, and your product better."
– Kelsey Bawel, Indiana University’s Kelley School of Business
