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Widen Support Teams

The help you expect from the people who know DAM best


Real help from real people 

The Widen team is rooting for you. That's why our focus is on YOU and your Widen Experience as we take our customer service commitment to new heights.

Customer experience team
Our customer experience managers (CXMs) are your ongoing point of contact at Widen. Expect to be treated like part of the team and get the personalized support you need.
  • WidenLive! weekly online training
  • Quarterly check-ins about new features, functionality, and performance for your Collective site
  • Expert advice on strategy, optimization, and long-term success
Central support team
Our central support team is readily available from our offices in Madison, Wisconsin, and London, England. From chat to email and phone support, get the answers you need when you need them.
  • The knowledge center with a wealth of information tailored for you
  • Recent webinars about trending topics and use of the Widen Collective
  • How-to articles and feature information available all day or night at our support site
Email Widen Central Support
Send questions to support@widen.com.
Call Widen Central Support
Call toll-free from the USA, Canada, and the Virgin Islands: +1-877-943-3625
Internationally: +1-608-443-5455
Chat with Widen Cental Support
Chat us from the Support Center link in your Widen Collective® site user profile. Or click the question mark on the lower right side of your site.

Contact Widen Help Desk

Help Desk
Monday - Friday (email, chat, phone):
North America: 3 a.m. - 7 p.m. CDT (UTC-5h)
Europe: 10 a.m. - 2 a.m. CEST (UTC+2h)

Contact Widen Support Center

Support Center
Accessible anytime. Full of helpful, how-to feature articles.

"The Widen Experience is about having a team outside of your own team who is rooting for you and trying to make your system, your office, and your product better."

Kelsey Bawel, Indiana University’s Kelley School of Business