Customer Experience Team

Build the perfect partnership for success 


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Power your DAM experience with a strategic partner who cares

Are you vested in the strategy and health of your business? So are we. That’s why every Widen customer gets a customer experience manager (CXM) to help reach new heights of digital asset management success. CXMs will service your team with:

  • Quarterly strategy conversations to work through your DAM site objectives

  • Small group webinars (WidenLive!) with other Widen customers to discuss hot DAM topics and best practices

  • Regular review of your DAM site and digital content metrics

  • Information about new product advancements and initiatives 

  • Recommendations for maximum site optimization

  • Onboarding new team members



Experience true partnership

Having an ally on your side boosts your team and business. Through strategic advising, Widen CXMs focus on creating an alliance with you – one built on mutual respect and trust. By sharing the right resources, experience and collaboration, we deliver a person-to-person value that can’t be beat.

Resources: We’ve got the resources you need to grow in Widen’s solutions and make DAM a success at your organization. We can share them online, in person, in print, and more.

Collaboration: As partners, your goals are our goals. We believe in cultivating a two-way street that yields open dialogue, great ideas, and amazing results.

Experience: We’ve been doing DAM right for decades. Our rich media expertise and business acumen foster a customer experience that's unmatched by anyone else in the industry.

Get the right support in the right moment

While CXMs are dedicated to your ongoing success, it takes time to get to know you, your business, and your needs. So, who should you contact at Widen when you’re in a DAM bind?

For technical answers about the Widen Collective®, our highly-responsive support team is available to help anytime.
  • Email support@widen.com
  • US, Canada, Virgin Islands: +1-877-943-3625
  • Internationally: +1-608-443-5455
To discuss site performance and new features, get Widen resources, or strategize the future of your site, contact your CXM via email.

Contact your CXM to start strategizing DAM today! If you don’t know your CXM, inquire at support@widen.com.

The Widen Experience is about having a team outside of your own team who is rooting for you and trying to make your system, your office, and your product better.

- Kelsey Bawel, Kelley School of Business, Indiana University

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