Widen knows how to support your needs because we’ve been delivering exceptional service for more than 70 years.
From implementation and launch to ongoing customer support and advocacy, you’ll get the best service experience possible from our team of experts. Those aren’t just words, that’s our promise.
Your OC will supply you with a number of helpful communication tools during the launch of your Collective site.
We’ll work through each of your sessions together to determine the configuration points for your site.
Widen University and webinars
We’ll provide you with a series of helpful videos, webinars, and other educational examples that show the Collective in action.
We’ll create a schedule to go through standard sessions, but your OC is available anytime. Reach out and we’ll respond quickly.
Your OC will strategize with you about the best starting configuration for your site, so you can perform testing and training with your teams.
You deserve the best support, so we’re committed to helping your team whenever you need us.
Email firstname.lastname@example.org, call 1-877-943-3625, or chat our help desk specialists from the support link available in your Collective app.Timely
During business hours, your questions or issues will be reviewed by a member of our Support team. Most inquiries are resolved quickly – within an hour.
Our Support team will contact you via email or phone about your issue. We may also request a live web meeting to see your screen and better understand the issue.
Day in and day out, we work to provide best-in-class service so you can focus on becoming a more passionate and productive you. But we don’t just talk about service, we measure it!
Our goal is to consistently achieve a customer satisfaction rating of 95 percent or more. Annual customer surveys tell us how we’re doing and help us stay on track. Read all about our commitment to customer satisfaction at www.widen.com/customer-satisfaction.
Customer experience manager
After implementation, you’ll be assigned a dedicated CXM as an ongoing Widen contact. CXMs are skilled at helping organizations launch and grow with all the products and services Widen has to offer.
Your CXM will check in regularly to see how everything is going as you administer your DAM site.
We’ll schedule quarterly strategy calls to discuss user experience improvements and address billing questions.
Feature updates and feedback
Our Product team will keep you updated on new features and functionality. We welcome your feedback, so please share it with your CXM.
Whether you’re new to content management topics, need project management support, or are looking for a long-term system administrator, Widen’s Professional Services and Customer Experience Management teams provide the support you need to make DAM a success.
From strategy and roadmap to phased deployment, we support your team’s highest priorities.
Full-service data migration
Organize your digital assets on a hard drive and send them to us for ingestion in the Collective. Or let us come on site and collect your assets, then load them in the Collective for you.
We can admin Widen’s software apps for you with a short- or long-term system administrator.
We’ll work with you to assess your current process and business goals before defining a streamlined workflow.
We can help restructure your Collective site to meet today’s business requirements and keep users engaged.
Take advantage of our numerous online resources about the Collective, then repurpose that knowledge for your own user base.
Search Widen support articles and connect directly with our Central Support team.WidenUniversity.com
Visit Widen University for videos, lessons, and resources about about Assets, Insights, and Portals, Widen’s apps.Widen.com
Access webinar recordings, view upcoming webinars, read white papers, see infographics, and access our blog.
Meet your Widen staff members in person
There’s nothing like face time with other Widen users to inspire energy, get new ideas for your DAM site, learn about all that’s new at Widen, and think of different ways to engage your users.
Starting in 2012, Widen launched its first annual user conference in Madison, WI, to bring together administrators and stakeholders for an idea and best practice exchange. It’s been a huge hit ever since.
Widen Workshops are held in different cities throughout the year and offer a great opportunity for customers to come together, share best practices, and see how others apply the Collective to their business.
Spend the day at Widen
You don’t need a formal invitation to come see us. We welcome you to our headquarters in Madison anytime for training, account reviews, lunch, or just great conversation!
Widen regularly takes part in industry events for DAM, marketing, and future technologies. Join us and other DAM users at these conferences, then enjoy a great dinner out with our team afterwards.
Widen Essentials is for administrators and super users at any DAM level. The only requirements are a working site and administrator privileges for the Collective.