In the spring of 2016, G2 Crowd – a platform where 60,000+ software users who share reviews to help each other make better purchasing decisions – unveiled users' #1 choice in digital asset management solutions: Widen Collective.
#1 In the spring of 2016, G2 Crowd — a platform where 60,000+1 software users who share reviews to help each other make better purchasing decisions — unveiled users’ #12 choice in digital asset management solutions: Widen Collective®.
? The acid test of a product’s value?
The satisfaction and continued investment of its paid users — especially if that comes in the form of reviews and recommendations.
2016 Here are the deets, driven by user reviews of 21 DAM solutions, captured in the Spring 2016 Digital Asset Management Grid℠ report.
Widen was the first DAM vendor that ranked high enough in customer satisfaction and market presence to enter the Leader category.
98% rating for Widen (average rating = 90%)
Widen customers report average time to ROI = 17 months (industry average = 10 months)
Widen shot up from a high performer to a clear market leader between 2015 and 2016.
Images: 95% (Average 94%)
Audio: 95% (Average 89%)
Video: 94% (Average 85%)
Organizational Interface: 85% (Average 83%)
Import/Export: 89% (Average 83%)
File Preview: 90% (Average 86%)
Notable Satisfaction Ratings
Widen achieved a Net Promoter Score of 85, which is 52 points higher than the next highest-ranking contender in the grid.
Customer service and support are described as overwhelmingly helpful, responsive, and prompt.
Global access, ease of sharing assets, and permissions structure are other pluses many users reported.
Search functionality is described as robust and easy to use.
50 Enterprise (1,000 or more employees)
30 Mid-Market (51 or more employees)
11 Small Business (50 or fewer employees)
Top Industries Represented
9 Marketing and Advertising
5 Non-profit Organization
4 Apparel and Fashion
4 Building Materials
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Source: Spring 2016 Digital Asset Management Grid℠ Report