To make an impact for our organization, we look first to innovation. We look to introduce something novel, a new technology or a new process. Offering something new feels good. But is innovation the only way to make a positive impact?
A key to DAM maintenance is gathering user feedback on what’s working and what’s not. A survey offers quick responses and an easy way to review and organize data while a focus group provides a more conversational opportunity for feedback. Below is a set of questions and some multiple choice options intended to elicit feedback from users and spur conversation about the system. We recommend choosing a question from each section or focusing on two to three sections at a time.
Email is a great way to maintain user engagement. It’s a quick method to notify users of new content, reinforce standards, introduce features, or elicit feedback. It also fosters the relationship between you and your users, so they become comfortable reaching out for help.
Welcome back to our digital asset management (DAM) ROI series!
In our final installment of the series, we want to share some best-in-class DAM admin ROI, which is based on analysis of customers who responded to our 2016 Customer Satisfaction Survey — making up the representative sampling of the Widen Collective user community.
Regular maintenance is an important part of keeping a digital asset management (DAM) system operating efficiently and achieving user happiness. There are many different areas to maintain in a DAM system, and to make things more challenging, many DAM admins have other roles and responsibilities outside of managing the DAM system. We’ve prepared some guidelines on how often you should be spending time updating system dashboards, reviewing user lists, and archiving assets.
2017 marks a year of more dedicated one-on-one support from Widen, more Workshops and Widen community events, and a couple new conferences we’ll be attending for the first time.
We know that our community of customers has great stories to tell, and they’re stories that help other DAM practitioners learn and grow. We’ve made it a point to invite our customers to the table anytime we get an opportunity to speak because their stories help others to understand just how powerful technology can lift your process, connect your teams, and save time, sanity, brain power, and money. We’re proud that our customers are joining us throughout the year!
Check out our 2017 lineup. If we’re lucky enough to cross paths in the coming months, I encourage you to join us for dinner or pop over and give us a high-five or a fist bump. We love it!
In the first part of this series, we covered DAM ROI: the business case for DAM, which focused on building the business case, top functional areas driving ROI, and customer ROI stories.
Today, we’re shifting our attention to the DAM ROI approaches and models we’ve collected and built over the years. These will help you along on your DAM journey — and help you build a strong case for DAM.
We did want to mention that there is some math involved with this … but don’t worry, we’ll keep it easy!
Have you ever opened the analytics section of an application and wondered, “What do I do with this?” Maybe you feel a little anxiety building because you have all this data but don’t know how to turn it into something useful for your team. Or people ask you in meetings, “What does analytics tell us?” If you have that analytics page open right now, close the app, and let’s explore how to gain insight from your data.