Getting your DAM site configured and ready to go is of critical importance, so it shouldn't be something you dread. That’s why we support your team, from start to finish, and go through the setup process together.
A brief phone meeting to talk about your site launch goals, the onboarding process, and transition you from your Widen advisor to your customer experience manager (CXM).
A collaborative process between you and your customer experience manager to go through the onboarding workbook and discuss your branded interface.
Widen does the initial configuration, then shows you how to do it going forward.
A bulk upload of your assets based on a structure you choose. Customers can build from an existing folder structure. If you have data from another system, Widen can add that to the assets already uploaded.
* One bulk upload and one category assignment is included in your setup.
** Metadata assignment is an additional cost to be quoted separately.
Training is web-based. We walk your admins and general users through the basics, so everyone learns the most efficient way to navigate the site, search, download, and share. Additionally, admin users will learn how to upload assets, enter metadata, setup the Dashboard, and assign asset roles and groups.
Customers have 24/7 access to our support site – with articles and videos about the Widen Collective – and our online training center, WidenUniversity.com.
Go live with your DAM site!
Guidance from our team is an ongoing promise, so we don’t stop at onboarding. After you launch, your CXM will continue to help with your site and answer any questions.
How much time does onboarding take?
In short, you determine the timeline. An average onboarding is 8-12 weeks. Your Widen Collective site can be “move-in ready” within 24-48 hours, but the rest depends on client readiness and responsiveness. The majority of time is spent on data migration, site configuration and metadata development. We recommend setting a launch date and backing out milestones from there.
What if I don’t have a DAM administrator for the system?
A full-time administrator is not required, but you should have someone willing to dedicate 50% or more of their time to onboarding and beyond. The administration responsibilities can also be divided among your team. If you want to add a full-time, part-time or contract DAM administrator, Widen can recommend professionals to help.
How much time should DAM administrators commit to in the long-term?
DAM administration doesn’t need to be full-time to be successful, but it’s a good idea to have one qualified full-time person dedicate a good portion of their work to managing the system. The average Media Collective implementation is supported by 3-5 administrators. It’s best to have one champion to develop the DAM strategy in line with your other marketing / technology priorities.
It’s also a good idea to have 1 or 2 administrators responsible for ongoing asset uploads and metadata management. Last, we recommend involving IT for long-term opportunities of expansion, systems integration, user and data management and security process controls. Expect your DAM champion to commit 10 hours per week during the implementation process if you’d like to launch within 6-8 weeks. This can vary based on data migration across sources.
Time allocation for DAM administration across Widen customers:
Source: 2015 Widen Customer Survey
How should I start gathering our assets?
We suggest you start by creating a governance document and migration plan, then collecting your assets on a single drive. We will send you a firewire drive to offload assets from existing servers, hard drives, tapes and other devices where you currently house assets. Our specialists can assist with the de-duplication efforts after we receive your drive(s). We also recommend auditing your files. Where are they located? (servers, hard drives, PCs, etc.) How far back do you want to gather to store and maintain? Are the assets high-resolution? Who will be using the assets?
What are your suggestions for metadata standards and naming conventions?
The Widen Collective can support metadata standards you currently have and is flexible and configurable enough for any combination of standard and custom metadata schemas you may need. Metadata mapping can be developed in your site to retain any naming convention you’ve already adopted or maintained long-term. Filename conventions are not necessary, but may prove beneficial for asset recognition, version control, duplicate reduction and data cleansing.
Does Widen have experience migrating digital assets / metadata from other DAM systems?
Yes, we’ve successfully migrated assets from a number of other systems, including: Canto Cumulus, Extensis Portfolio, MediaBin, MediaBeacon, Getty, MajorTom, Celum, OpenText, North Plains Telescope and SharePoint, as well as file sharing tools like Box, Dropbox, YouSendIt, Flickr, Picasa and more. Widen has many options for data migration and ingestion, including automation and professional support services.