Dedicated project managers assist with the implementation, configuration, consulting and training as part of the service. No hidden fees. No extra costs for professional services. Beyond that, Widen tech support teams monitor, maintain and upgrade the live systems on an ongoing basis as part of the service. Clients automatically receive new features and performance enhancements four times per year. Since many of the enhancements come from our broad customer base, you benefit from the shared wealth of knowledge.
From the point you say go, your needs are identified in a thorough discovery process. We then train and support your identified administrators on your internal teams, and through remote demonstrations with outside partners so everyone is onboard with the capability and functionality of the DAM SaaS platform. With SaaS, our R&D team is continually improving the functionality and ease of use with rapid deployment of feature enhancements.
Learn more about the Widen25 Collective Customer Support initiative, which is a commitment to response times within the various communications methods used by customers and the user community to request assistance from Widen support teams.