Year after year, our customers are some of the most satisfied in the industry
What sets Widen apart from everyone else is how we take care of our customers. The technology has changed since our beginnings as a print engraver in 1948, but our focus is still the same — you.
“Widen’s commitment to customer experience (CX) is unparalleled in the industry. I interact with a lot of CX teams from SaaS companies and nothing compares to Widen — it's a serious differentiator.”
Jennifer Morimoto
Sr. Digital Marketing Manager
The secret behind our success: transparency and listening
With Widen, you have a voice. We’re privately owned and self-funded, so our customers and employees are the only stakeholders we need to keep happy.
Source: https://npsbenchmarks.com/ and http://indexnps.com/
“Widen’s team is always looking for the next best feature to add – whether with video, collaboration, or analytics. They are great people to work with and their product is representative of that.”
Sean Davies
Marketing Technologist
Face-to-face time
Our 2016 survey showed how much user experience (UX) impacts customer satisfaction. After those results, we added more resources to UX research and design. We also launched a new initiative to learn more about our customers and how they work by visiting, observing, and interviewing them in their offices all over, including Detroit; Cambridge, England; Dublin, Ireland; Geneva, Switzerland; New York City; and San Francisco.
In addition to visiting customers, we hosted live events to provide opportunities for customers and Widen employees to share stories, learn from each other, and solve problems.
