What sets Widen apart from everyone else is how we take care of our customers. The technology has changed since our beginnings as a print engraver in 1948, but our focus is still the same — you.
“Widen’s commitment to customer experience (CX) is unparalleled in the industry. I interact with a lot of CX teams from SaaS companies and nothing compares to Widen — it's a serious differentiator.”
Sr. Digital Marketing Manager
There are other data points we look at from our annual customer satisfaction surveys. Here are a few from our last survey (2018):
80% strongly agree that they enjoy working with Widen
50% strongly agree that Widen is a visible vendor in the leadership ranks
93% strongly agree or agree that they are pleased with overall service
80% strongly agree or agree that they are pleased with overall product usability
90% strongly agree or agree that they are pleased with overall product advancement
“Widen’s team is always looking for the next best feature to add – whether with video, collaboration, or analytics. They are great people to work with and their product is representative of that.”
Our 2016 survey showed how much user experience (UX) impacts customer satisfaction. After those results, we added more resources to UX research and design. We also launched a new initiative to learn more about our customers and how they work by visiting, observing, and interviewing them in their offices all over, including Detroit; Cambridge, England; Dublin, Ireland; Geneva, Switzerland; New York City; and San Francisco.
In addition to visiting customers, we hosted live events to provide opportunities for customers and Widen employees to share stories, learn from each other, and solve problems.
We’re biased, but we think it’s a strong indicator of how you’ll be treated after you’ve made your purchase. A DAM system isn’t a set-it-and-forget-it technology. It requires maintenance and enhancement to support your internal and external teams.
A few ways to understand a vendor’s customer satisfaction
Is the vendor’s sales team helpful and responsive or are they pressuring you to buy?
What customer support service is included with your DAM purchase?
Ask for their Net Promoter Score
Ask to talk with other customers in your industry