Customer Success
Success planning starts on day one of the relationship
Defining success early provides direction for your team and
ours. We’ll work with you to develop key performance
indicators (KPIs) and goals that connect to your strategy.
Real help from real people
We’ll be with you every step of the way to support your on-going success. We offer a wide range of services from the strategic down to tactical execution. And our teams deliver with optimism, confidence, and transparency.
Customer success managers
Our customer success managers (CSMs) are your ongoing point of contact at Widen. Expect to be treated like part of the team and get the personalized support you need.
Widen Live! weekly online training
Quarterly check-ins about new features, functionality, and performance for your Collective site
Expert advice on strategy, optimization, and long-term success
Managed services team
Our managed services provide you with a partner that understands your organization inside and out. We tackle the stuff that keeps piling up and put your content priorities first.
We can provide a short- or long-term system admin to focus solely on making your Collective site the best it can be
We can organize your digital assets and prepare them for ingestion into your Collective site
If you don't have time to enter keywords and phrases to help your users find your assets, we can
Widen support team
Our central support team is readily available from our offices in Madison, Wisconsin, and London, England. From chat to email and phone support, get the answers you need when you need them.
How-to articles and feature information available all day or night at our support site
Need help? Choose from the support options below
Phone
Call toll-free from the USA, Canada, and the Virgin Islands
+1-877-943-3625
Internationally
+1-608-443-5455
Chat
Chat us from the Support Center link in your Widen Collective® site user profile. Or click the question mark on the lower right side of your site.
Help desk
Monday - Friday
(email, phone, chat):
North American: 3 a.m – 7 p.m.
CST (UTC -6h)
Europe: 10 a.m. – 2 a.m.
CET (UTC +1h)
Support Center
Accessible anytime. Full of helpful, how-to feature articles.
North American: 3 a.m – 7 p.m.
CST (UTC -6h)
community.widen.com/collective
Widen customer service is up there with the best I've experienced
