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Success planning starts on day one of the relationship

Defining success early provides direction for your team and
ours. We’ll work with you to develop key performance
indicators (KPIs) and goals that connect to your strategy.


Real help from real people

We’ll be with you every step of the way to support your on-going success. We offer a wide range of services from the strategic down to tactical execution. And our teams deliver with optimism, confidence, and transparency.

Customer success managers


Our customer success managers (CSMs) are your ongoing point of contact at Widen. Expect to be treated like part of the team and get the personalized support you need.


Widen Live! weekly online training


Quarterly check-ins about new features, functionality, and performance for your Collective site


Expert advice on strategy, optimization, and long-term success


Managed services team


Our managed services provide you with a partner that understands your organization inside and out. We tackle the stuff that keeps piling up and put your content priorities first.


We can provide a short- or long-term system admin to focus solely on making your Collective site the best it can be


We can organize your digital assets and prepare them for ingestion into your Collective site


If you don't have time to enter keywords and phrases to help your users find your assets, we can


Widen support team


Our central support team is readily available from our offices in Madison, Wisconsin, and London, England. From chat to email and phone support, get the answers you need when you need them.


How-to articles and feature information available all day or night at our support site


Need help? Choose from the support options below



Send questions to




Call toll-free from the USA, Canada, and the Virgin Islands






Chat us from the Support Center link in your Widen Collective® site user profile. Or click the question mark on the lower right side of your site.


Help desk


Monday - Friday
(email, phone, chat):


North American: 3 a.m – 7 p.m.
CST (UTC -6h)


Europe: 10 a.m. – 2 a.m.
CET (UTC +1h)


Support Center


Accessible anytime. Full of helpful, how-to feature articles.


North American: 3 a.m – 7 p.m.
CST (UTC -6h)


Widen customer service is up there with the best I've experienced


Richard Carlson | Behr