Customer success

Customer Success team

Our customer success managers (CSMs) are your ongoing point of contact at Widen. Expect to be treated like part of the team and get the personalized support you need.

Quarterly check-ins about new features, functionality, and performance for your Collective site.

Expert advice on strategy, optimization, and long-term success.

Managed Services team

Our managed services provide you with a partner that understands your organization inside and out. We tackle the stuff that keeps piling up and put your content priorities first.

We can provide a short- or long-term system admin to focus solely on making your Collective site the best it can be.

We can organize your digital assets and prepare them for ingestion into your Collective site.

Widen Support team

Our central support team is readily available from our offices in Madison, Wisconsin, and London, England. From chat to email and phone support, get the answers you need when you need them.

How-to articles and feature information available all day or night at our support site.