Success planning starts on day one of the relationship
Defining success early provides direction for your team and ours. We’ll work with you to develop key performance indicators (KPIs) and goals that connect to your strategy.
Defining success early provides direction for your team and ours. We’ll work with you to develop key performance indicators (KPIs) and goals that connect to your strategy.
We’ll be with you every step of the way to support your on-going success. We offer a wide range of services from the strategic down to tactical execution. And our teams deliver with optimism, confidence, and transparency.
Our customer success managers (CSMs) are your ongoing point of contact at Widen. Expect to be treated like part of the team and get the personalized support you need.
Widen Live! weekly online training
Quarterly check-ins about new features, functionality, and performance for your Collective site
Expert advice on strategy, optimization, and long-term success
Our managed services provide you with a partner that understands your organization inside and out. We tackle the stuff that keeps piling up and put your content priorities first.
We can provide a short- or long-term system admin to focus solely on making your Collective site the best it can be
We can organize your digital assets and prepare them for ingestion into your Collective site
If you don't have time to enter keywords and phrases to help your users find your assets, we can
Our central support team is readily available from our offices in Madison, Wisconsin, and London, England. From chat to email and phone support, get the answers you need when you need them.
How-to articles and feature information available all day or night at our support site
Send questions to support@widen.com
Call toll-free from the USA, Canada, and the Virgin Islands
+1-877-943-3625
Internationally
+1-608-443-5455
Chat us from the Support Center link in your Widen Collective® site user profile. Or click the question mark on the lower right side of your site.
Monday - Friday
(email, phone, chat):
North American: 3 a.m – 7 p.m. CT
Europe: 10 a.m. – 2 a.m. CEST
Accessible anytime. Full of helpful, how-to feature articles.
“Widen customer service is up there with the best I've experienced”
Richard Carlson | Behr
North America
6911 Mangrove Lane
Madison, WI 53713
USA
Contact us
Phone: +1-800-444-2828
Monday — Friday
7 a.m — 7 p.m. CDT (UTC -5h)
Europe
Aldgate Tower
2 Leman Street
London
E1 8FA
United Kingdom
Contact us
Phone: +44 020 3890 6777
Monday — Friday
10 a.m. — 6 p.m. CEST (UTC +2h)
