Customer Success

The help you expect from the people who know digital asset management best

 

 

Success planning starts on day one of the relationship

Defining success early provides direction for your team and ours. We’ll work with you to develop key performance indicators (KPIs) and goals that connect to your strategy.

Customer-Success-Services-and-Support

Real help from real people

We’ll be with you every step of the way to support your on-going success. We offer a wide range of services from the strategic down to tactical execution. And our teams deliver with optimism, confidence, and transparency.

Customer success managers

Our customer success managers (CSMs) are your ongoing point of contact at Widen. Expect to be treated like part of the team and get the personalized support you need.

Widen Live! weekly online training

Quarterly check-ins about new features, functionality, and performance for your Collective site

Expert advice on strategy, optimization, and long-term success

Register now for Widen Live!

Managed services team

Our managed services provide you with a partner that understands your organization inside and out. We tackle the stuff that keeps piling up and put your content priorities first.

We can provide a short- or long-term system admin to focus solely on making your Collective site the best it can be

We can organize your digital assets and prepare them for ingestion into your Collective site

If you don't have time to enter keywords and phrases to help your users find your assets, we can

Register now for Widen Live!

Widen support team

Our central support team is readily available from our offices in Madison, Wisconsin, and London, England. From chat to email and phone support, get the answers you need when you need them.

How-to articles and feature information available all day or night at our support site

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Need help? Choose from the support options below

Email

Send questions to support@widen.com

Phone

Call toll-free from the USA, Canada, and the Virgin Islands
+1-877-943-3625

Internationally
+1-608-443-5455

Chat

Chat us from the Support Center link in your Widen Collective® site user profile. Or click the question mark on the lower right side of your site.

Help desk

Monday - Friday
(email, phone, chat):

North American: 3 a.m – 7 p.m. CT
Europe: 10 a.m. – 2 a.m. CEST

Support Center

Accessible anytime. Full of helpful, how-to feature articles.

support.widencollective.com

Widen customer service is up there with the best I've experienced

Richard Carlson  |  Behr