Customer Success

The help you expect from the people who know digital asset management best



Success planning starts on day one of the relationship

Defining success early provides direction for your team and ours. We’ll work with you to develop key performance indicators (KPIs) and goals that connect to your strategy.


Real help from real people

We’ll be with you every step of the way to support your on-going success. We offer a wide range of services from the strategic down to tactical execution. And our teams deliver with optimism, confidence, and transparency.

Customer success managers

Our customer success managers (CSMs) are your ongoing point of contact at Widen. Expect to be treated like part of the team and get the personalized support you need.

Widen Live! weekly online training

Quarterly check-ins about new features, functionality, and performance for your Collective site

Expert advice on strategy, optimization, and long-term success

Managed services team

Our managed services provide you with a partner that understands your organization inside and out. We tackle the stuff that keeps piling up and put your content priorities first.

We can provide a short- or long-term system admin to focus solely on making your Collective site the best it can be

We can organize your digital assets and prepare them for ingestion into your Collective site

If you don't have time to enter keywords and phrases to help your users find your assets, we can

Widen support team

Our central support team is readily available from our offices in Madison, Wisconsin, and London, England. From chat to email and phone support, get the answers you need when you need them.

How-to articles and feature information available all day or night at our support site

Need help? Choose from the support options below


Send questions to


Call toll-free from the USA, Canada, and the Virgin Islands



Chat us from the Support Center link in your Widen Collective® site user profile. Or click the question mark on the lower right side of your site.

Help desk

Monday - Friday
(email, phone, chat):

North American: 3 a.m – 7 p.m.
CST (UTC -6h)

Europe: 10 a.m. – 2 a.m.
CET (UTC +1h)

Support Center

Accessible anytime. Full of helpful, how-to feature articles.

Widen customer service is up there with the best I've experienced

Richard Carlson  |  Behr