Widen's Customer Success team

Build the perfect partnership for DAM success

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customer-service-specialists

Power your DAM health with a strategic partner who cares

Are you vested in the strategy and health of your business? We are. That’s why every Widen customer gets a customer success manager (CSM) to help you reach new heights of DAM success. CSMs will support your team with:

Quarterly strategy calls to establish your DAM solution objectives

Small group webinars (Widen Live!) with other Widen customers to discuss hot DAM topics and best practices

Regular review of your DAM solution analytics, new and future product advancements, and current initiatives to guide future marketing and business decisions

Ongoing recommendations for maximum solution optimization

Widen customer success team

Realize true partnership

Having an ally on your side boosts your team and business. Through strategic advising, Widen CSMs focus on creating an alliance with you – one built on mutual respect and trust. By sharing the right resources, experience and collaboration, we deliver a person-to-person value that can’t be beat.

Resources
We’ve got the resources you need to grow in Widen’s solution and make DAM a success at your organization. And we share that information with your organization online, in person, in print, or any other way you prefer.

Collaboration
As partners, your goals are our goals. We’re focused on a two-way street that yields open dialogue, great ideas, and amazing results.

Experience
We’ll identify and solve your problems the right way because we’ve been doing DAM right for decades. Our expertise and acumen drive positive business outcomes that you expect and deserve.

Get support in the moment

While CSMs are dedicated to your ongoing success,
it takes time to get to know you, your business, and your needs. So, who should you contact when you’re in a DAM bind?

For technical answers about the Widen Collective®, our highly-responsive support team is available to help anytime.

Email support@widen.com
US, Canada, Virgin Islands: +1-877-943-3625
Internationally: +1-608-443-5455

To discuss solution performance and features, get Widen resources, or strategize the future of your solution, contact your CSM via email.

 Widen-customer-service-specialists

“The Widen Experience is having a team outside of your own team who's rooting for you and trying to make your system, your office, and your product better.”

Kelsey Bawel
Indiana University
Kelley School of Business
 
 

Recommended content for customer success team

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