A stellar implementation starts with a stellar system setup. So we work with your team from the get-go to educate and guide you towards an awesome site launch.
And because all organizations aren't built the same, we offer two paths for you to choose from.
12-25 sessions (based on Collective package)
Our standard implementation is included in your DAM subscription. Guided by a dedicated onboarding coach, you'll go through a series of educational sessions that help you become DAM heroes.
9-12 weeks on average
Our Professional Services implementation is an extra cost outside your DAM subscription. Managed by experts from the Widen team, we'll do the site setup for you. We can even help administer your site going forward.
A series of action-packed educational sessions.
Share site and launch goals, learn about each other's teams, understand expectations of the implementation process, and set milestones.
Walk through a comprehensive overview of the Widen Collective and the importance of site governance.
Identify and discuss security features in your DAM site and learn how to configure site settings.
Introduce the different aspects of metadata and rights management, and how to structure them in your site.
Learn different ways to upload digital assets to your DAM site and how to complete metadata updates and editing.
Understand the key ways to interact with your digital assets, including search, order, share, and embed.
Walk through the functionality and key elements of your site dashboard, including messages and spotlights that help personalize the dashboard for your users.
Learn the different ways to create, adjust, and maintain user accounts.
Test your user roles and hone permissions for different feature sets to ensure accuracy before you launch.
Put what you've learned into action by practicing on Widen first! Assess your administrator readiness when you train your onboarding coach and prepare for your own user training.
Create a plan and understand how to monitor your site activity to ensure a successful launch, early user adoption, and continued user engagement.
You've been coached through the implementation process and your administrative team is ready to go! It's time to celebrate how the entire process developed, set expectations for the next phase with your Customer Experience Manager (CXM), and meet the expanded Widen team.
How much time does onboarding take?
In short, you determine the timeline. Based on which Collective package you choose, your implementation will take 12-25 sessions (each one hour), followed by two-three hours of homework after each session. The entire implementation depends on client readiness and responsiveness. The most time is spent on data migration, site configuration, and metadata development. We suggest your choose a launch date and back out milestones from there.
What if I don’t have a DAM administrator for the system?
A full-time administrator is not required, but you should have someone willing to dedicate 50% or more of their time to onboarding and beyond. The administration responsibilities can also be divided among your team. If you want to add a full-time, part-time or contract DAM administrator, Widen's Professional Services can help.
How much time should DAM administrators commit to in the long-term?
Time allocation for DAM administration ranges across Widen customers:
62% dedicate less than 25% of their time
18% dedicate 25-49% of their time
20% dedicate more than 50%
Source: 2016 Widen Customer Survey
How should I start gathering our assets?
We suggest you start with the sources where your assets currently live and create a strategy to collect them.
Things to consider when auditing your files: where they’re located (servers, hard drives, PCs, etc.); how far back you want to go to store and maintain; determine quality of the assets (are they high resolution?); who will use them in the future. We’ll send you a drive to collect your assets and send to Widen. Our specialists can assist with the de-duplication efforts after we receive your drive(s).
What are your suggestions for metadata standards and naming conventions?
The Widen Collective can support metadata standards you currently have and is flexible and configurable enough for any combination of standard and custom metadata schemas you may need. Metadata mapping can be developed in your site to retain any naming convention you’ve already adopted or maintained long-term. Filename conventions are not necessary, but may prove beneficial for asset recognition, version control, duplicate reduction and data cleansing.
Does Widen have experience migrating digital assets / metadata from other DAM systems?
Yes, we’ve successfully migrated assets from a number of other systems, including: Canto Cumulus, Extensis Portfolio, MediaBin, MediaBeacon, Getty, MajorTom, Celum, OpenText, WebDAM, North Plains Telescope and SharePoint, as well as file sharing tools like Box, Dropbox, YouSendIt, Flickr, Picasa and more. Widen has many options for data migration and ingestion, including automation and Consulting and Professional Services.