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Implementation Services 

Widen's implementation services guide you to success. Here's how.


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We don't just say goodbye and good luck

A stellar implementation starts with a stellar system setup. We'll work with your team from the get-go to educate and guide you towards an awesome site launch.

And because all organizations aren't built the same, we offer two implementation options for you to choose from.

Option 1. We coach you:
Our standard implementation 

12-25 sessions (based on your Widen Collective® package)
Guided by your onboarding coach, you'll complete a series of educational sessions that empower you to manage your DAM site.

  • Sessions are one-hour web meetings 
  • Expect 2-3 hours of homework to be done before your next session
  • Topics may have more than one session based on package

 

Planning session

Share site and launch goals, learn about each other's teams, understand expectations of the implementation process, and set milestones.

Site overview and governance session

Walk through a comprehensive overview of the Collective and the importance of site governance.

Security session

Identify and discuss security features in the Collective and learn how to configure site settings.

Search structure session

Learn about the different aspects of metadata and rights management and how to structure them in your site.

Uploading session

Learn different ways to upload digital assets to your DAM site and how to complete metadata updates and editing.

Asset engagement session

Understand the key ways to interact with your digital assets, including searching, ordering, sharing, and embedding.

Dashboard session

Walk through the functionality and key elements of your site dashboard, including messages and spotlights.

User management session

Learn the different ways to create, adjust, and maintain user accounts.

Role review and testing session

Test your user roles and hone permissions for different feature sets to ensure accuracy before you launch

Training preparation session

Practice what you've learned with the Widen team. Assess your administrator skills by training your onboarding coach and prepare to train your own users.

Launch preparation session

Create a plan and understand how to ensure a successful launch, early user adoption, and continued user engagement.

Finale and celebration session

Your administrative team is ready to go. It's time to celebrate, set expectations for the next phase with your customer experience manager, and meet the expanded Widen team.

Option 2. We manage for you:
Our full-service implementation

9-12 weeks, on average
Managed by experts from the Widen team, we'll set up your DAM site for you. We can even help administer the site going forward.

  • Help outline your implementation strategy
  • Plan your deployment
  • Support your team's highest implementation priorities

 

Prepare for kickoff

Provide helpful resources about discovery, planning, and data migration to get your implementation started.

Kickoff project

Conduct a meeting to meet your software implementation consultant, review pre-work information, confirm your project timeline and scope, and identify users to be interviewed.

Begin data migration

Prepare assets for ingestion and collect samples of existing metadata and taxonomy structures.

Configure DAM site

Widen translates findings from interviews into configurations and starts building your site with sample assets.

Conduct feedback sessions

Go onsite to demo sample assets and metadata, see real-life examples to visualize the user experience, and enhance site configurations based on feedback.

Complete data migration

Widen completes site configuration for asset upload, reports duplicate assets or file names before upload, and applies metadata to your assets.

Finalize site branding

Add your branding to personalize the look of your site and customize graphics and messaging.

Train users on site

Widen will train your administrators and general users and confirm the readiness of your site for launch. Then you'll meet the customer experience manager dedicated to the long-term management of your DAM site.

Launch DAM site

Start regularly scheduled meetings with your CXM during the three-month site launch timeframe, and compile user feedback to make sure your site configurations are working the way you want.

Enterprise DAM Software Implementation Services-Client Variant 

“The implementation was one of the easiest I've ever experienced. The feedback is 99% favorable, and our users really enjoy the experience.”
 
- Sandra De Biasi, Project Manager
 
See all of the moving pieces in the Widen customer experience.
Next step: Request a demo