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Privacy Policy,

effective as of May 22, 2018

Your privacy is important to Widen. We developed this Privacy Policy to provide you with information on how we process your personal data when you visit our websites, register to use our services, interact with our customer support team, and attend our corporate events. In addition, this Privacy Policy describes your choices regarding use, access, and correction of personal information.

This Privacy Policy covers the information practices, including how we collect, use, share, and secure the personal information you provide on the websites that link to this policy. Information is shared with Widen as a visitor of our websites, customer of our services, and as an employee of Widen.

Information we collect

We collection data about our website visitors, customers, and event attendees. We only require information that is necessary for us to communicate with you regarding the requested service and provide our services to you. This information typically includes only your name, company, address, phone number, and email address.

When registering for an event, we may also require you to provide certain financial information that is necessary to perform the transaction and for us to charge for our services. This information includes the billing name and address, and credit card information.

When visiting our websites, your Internet Protocol (IP) address, device and application identification numbers, your location, your browser type, your internet service provider and/or mobile carrier, the pages and files you viewed, your searches, your operating system and system configuration information, and date/time stamps associated with your usage is automatically collected.

Our purpose for collecting your information

To communicate with you about services and event registration

We want to stay connected with our customers and share information on our services. When you register for our services or events, you give us your information voluntarily. We also ask for the number of employees within your organization that will be using the services so that we can best accommodate your service request. The data we collect on web forms is necessary for us to provide you the product or service you request as we have a legitimate interest in providing the best services we can to you.

Through customer testimonials

We get very excited when our customers have a great experience and we want to share it. It is our policy to only share testimonials from customers who have given their explicit consent.

Improve our services

As is true of most websites, we gather certain information automatically to analyze trends in the aggregate and administer our websites and services. Due to internet communications standards, when you visit or use our sites or use our services, we automatically receive the URL of the website from which you came and the website to which you go when you leave our site. This information is used to analyze overall trends, to help us improve our websites and services, to track and aggregate non-personal information, and to provide the websites and services. For example, we use IP addresses to learn what regions our customers and website visitors come from. We have a legitimate interest in analytics because it helps us improve our services and learn more about our customer base.

Streamline the login process

Widen allows you to log in to certain areas of our services using sign-in services such as Google OpenID and LinkedIn. These services will authenticate your identity and provide you the option to share certain personal information, like your your name and email address, to pre-populate our sign-up form.

How we use the information collected

When you voluntarily provide information, we use it to perform the services you have requested. For example, if you fill out a “Contact Me” web form, we use the information provided to contact you about your interest in the services.

We plan and host events for our customers where personal data may be captured and processed in association with the event. Additional information regarding our privacy practices for these events can be found on the event website.

How your information may be shared

We may share data with our contracted service providers so that these service providers can provide services on our behalf. This is necessary to provide the services you requested. These service providers are authorized to use your personal information only as necessary to provide the requested services. Widen does not share, sell, rent, or trade any information with third parties for their promotional purposes. We evaluate our partners and make efforts to ensure our partners value your privacy as much as we do. Contact us for a full list of these service providers.

Business partners

We partner with other companies to jointly offer products, services, or programs (such as webinars or downloadable content). If you purchase, specifically express interest in, or register for a jointly-offered product, service, or program from or through one of our sites, your data may be shared with our partners in connection with your purchase or expression of interest. We only share information relating to you that is necessary to provide that service to you, to communicate with you, or to market the joint products, services, and programs.

Billing

Widen uses a third-party service provider to manage credit card processing. This is necessary in order for us to receive payment for our services. This service provider is not permitted to store, retain, or use any information you provide except for the sole purpose of credit card processing on our behalf.

Required by law

Widen reserves the right to use or disclose information provided if required by law or if Widen reasonably believes that use or disclosure is necessary to protect Widen’s rights and/or to comply with a judicial proceeding, court order, or legal process.

Lawful basis for processing your information

We process personal data for the purposes set out in our Privacy Policy. Our legal basis to process personal data includes processing that is: necessary for the performance of the contract between you and Widen (for example, to provide you with the services you request and to identify and authenticate you so you may use our website or services); necessary to comply with legal requirements (for example, to comply with applicable accounting rules and to make mandatory disclosures to law enforcement); necessary for our legitimate interests (for example, to manage our relationship with you and to improve the website and our services); and based on consent by our customers (for example, to communicate with you about our products and services and provide you with marketing information), which may subsequently be withdrawn at any time by contacting us (using the contact instructions below) without affecting the lawfulness of processing based on consent before its withdrawal.

 

Your rights

You have certain rights with respect to your personal information as a data subject. You can:

  1. The right to be informed. This means anyone processing your personal data must make clear what they are processing, why, and who else the data may be passed to.
  2. The right of access. This is your right to see what data is held about you by a Data Controller. For Widen customers, your organization is the Data Controller.
  3. The right to rectification. The right to have your data corrected or amended if what is held is incorrect in some way.
  4. The right to erasure. Under certain circumstances, you can ask for your personal data to be deleted. This is also called “the Right to be Forgotten.” This would apply if the personal data is no longer required for the purposes it was collected for, or your consent for the processing of that data has been withdrawn, or the personal data has been unlawfully processed.
  5. The right to restrict processing. This gives the Data Subject the right to ask for a temporary halt to processing of personal data, such as in the case where a dispute or legal proceeding is taking place.

We will do our best to provide information to you on any action taken on these requests within 30 days of receipt of the request. We will notify you if there is a delay in responding to the request.

Requesting and modifying your data

You may request to review, correct, delete, or otherwise modify any of the personal information that you have previously provided to us. If you have registered for an account with Widen, you may generally update your user settings and profile by logging into the applicable service with your username and password and editing your settings or profile.To update your billing information, discontinue your account, and/or request return or deletion of your data associated with your account, please contact support@widen.com. For other requests to access, correct, modify, or delete your data, please review the “Contact Us” section below.We appreciate our customers and would like to continue to communicate with you about news and issues we believe would be of interest to you. You can manage your receipt of marketing and non-transactional communications by unsubscribing via a link in our emails.

How long we keep your information

Widen may retain your information for a period of time consistent with the original purpose of collection.

  • Personal data collected from web visitors is retained no more than five years from last activity date to provide services. This data was collected with your explicit consent or legitimate business interest of the organization.
  • Personal data associated with the performance of customer contracts is retained for the period of the contract and no more than 30 days beyond it.
  • Employee data is retained in accordance with state and federals laws in which the data was processed.

Cookie policy

We use cookies and web beacons to make interactions with our websites easy, meaningful, and personalized. Cookies are small text files sent by us to your computer or mobile device, which enables features and functionality. They are unique to your account or your browser. Session-based cookies last only while your browser is open and are automatically deleted when you close your browser. Persistent cookies last until you or your browser delete them or until they expire. You can control the use of cookies within the options functionality of your browser, but if you choose to disable cookies, it may limit your use of certain features or functions on our websites.

Strictly necessary cookies

Required cookies enable you to navigate our websites and use its features. If you have chosen to identify yourself to us by signing up for a service, we may place cookies containing a unique identifier on your browser. These cookies allow us to identify you when you are logged into one of our websites or services and to process your online transactions and requests.

Performance cookies

Performance cookies allow our websites and services to remember the information you have entered or the choices you have made and provide you with a more personal experience. These cookies also enable you to optimize your use of our sites and services after you have logged in. Performance cookies improve how our websites and services function and perform, enhance and customize your interactions with us, and help us provide you with more relevant messages.

Widen may use third parties to track and analyze the usage and volume of statistical information from visitors, attendees, and customers to provide enhanced interactions and more relevant communications and to track the performance of Widen’s advertisements. Widen’s third-party partners may also utilize HTML5 local storage. HTML local storage is different from browser cookies because of the amount of, type of, and how data is stored.

Advertising cookies

We sometimes use cookies delivered by third parties to show you ads for Widen products and services that we think may interest you on any devices you may use and to track the performance of our advertisements. For example, in these cases, cookies remember information such as which browsers have visited our websites. The information provided to third parties does not include personal information, but this information may be reassociated with personal information after we receive it. We have a legitimate interest in marketing our services to existing customers to promote the extent and variety of our services.

Widen also contracts with third-party advertising networks that collect IP addresses and other information from web beacons on Widen’s websites and services, from emails, and on third-party websites. These technologies may recognize you across the different devices you use, such as a desktop or laptop computer, smartphone, or tablet. You may see these advertisements on other websites or mobile applications on any of your devices. This process helps us manage and track the effectiveness of our marketing efforts.

Web beacons

Web beacons are used to improve your experience on our websites and within our services, including to help us provide you with content customized to your interests. A web beacon is a clear electronic image that can recognize certain types of information on your computer, such as cookies, when you viewed a particular website, or interacted with a service tied to the web beacon. They also help us to understand whether users read email messages and click on the links contained within those messages so that we can deliver relevant content and offers.

Do not track

Currently, various browsers — including Internet Explorer, Firefox, and Safari — offer a “do not track,” or DNT, option that relies on a technology known as a DNT header, which sends a signal to websites visited by the user about the user's browser DNT preference setting. Our websites do not collect personal information about your online activities over time and across third-party websites or online services. Therefore, “do not track” signals transmitted from web browsers do not apply to our sites or services, and we do not alter any of our data collection and use practices upon receipt of such a signal.

Opt out of cookies

Some people prefer not to allow cookies, which is why most browsers give you the ability to manage cookies to suit you. In some browsers, you can set up rules to manage cookies on a site-by-site basis, giving you more fine-grained control over your privacy. What this means is that you can disallow cookies from all sites except those that you trust. Some of our services will not function properly when cookies are disabled.

Children

We request individuals under 16 years of age to not provide personal information to Widen. If we learn that we have collected the personal data from an individual under the age of 16, we will take steps to delete the information without undue delay.

International data transfers and Privacy Shield

The data that we collect and process is primarily stored in the United States. The only instances where data is not stored in the United States is for the purposes of backup and business continuity where the data is stored in Amazon Web Services (cloud storage). To facilitate our global operations, we maintain offices in the USA and in the U.K. and may transfer and access data between these locations in compliance with General Data Protection Regulation (GDPR). A list of our global offices is available here.

Certain Widen services comply with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States, respectively. You can view a description of how we comply with the Privacy Shield Principles in our Privacy Shield Notice. Widen has certified to the Department of Commerce that the services described in our Privacy Shield Notice adhere to the Privacy Shield Principles. To learn more about the Privacy Shield program, please visit the U.S. Department of Commerce’s Privacy Shield website here and view our certification here.

If you have questions or complaints regarding Widen’s Privacy statement or associated practices, please contact us here. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://www.bbb.org/EU-privacy-shield/for-eu-consumers/.

Security

At Widen, we are committed to ensuring your personal data is kept personal. We have put in place security measures (electronic, physical, and procedural) to prevent unauthorized access or disclosure of your information. All of our products and services are designed with security in mind, and all of our staff are aware of and trained on privacy and security principles and best practices.

Privacy Policy updates

We may update this Privacy Policy occasionally as we add new products and services, as we improve our existing products and services, and as technologies and laws change. You can determine when our Privacy Policy was last revised by referring to the date at the top of this page. Any changes will become effective upon our posting of the Privacy Policy.

We will provide notification of the material change to this Privacy Policy through our websites or email at least thirty business days prior to the change taking effect and, where required by law, we will obtain your consent.

Our data protection officer

To communicate with our data protection officer, please email dpo@widen.com.

Contact us

Questions regarding this Privacy Policy or our information practices should be directed to privacy@widen.com. For all other inquiries, contact support@widen.com.