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Professional Services

DAM system configuration and structure, project management, and admin services

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Unparalleled commitment to your DAM success

Whether you’re new to content management topics, need project management support, or are looking for long-term system administration, our Professional Services and Customer Experience Management teams can provide the hands-on support you need to make DAM a success.

What we deliver

We offer a range of services led by our experts in DAM and workflow.

See how Professional Services can help your business.

Implementation of DAM software and workflow solutions

Full-service implementation

From strategy and roadmap to phased deployment, we support your team's highest priorities. Even better, the following does not require a customer-side project manager.

  • Virtual and on-site user interviews
  • Custom configured workflows
  • Administrative and general user training
  • Deployment and rollout support
DAM consulting services and data migration

Full-service data migration

Organize your digital assets on a hard drive and send them to us for ingestion in the Widen Collective®. Or, let us come to you to collect your assets, then load them into your Collective site for you.

  • Gather and prepare assets
  • Review assets from all sources
  • Consolidate all content
  • Apply our knowledge of taxonomy structure and hierarchies
DAM and Creative Workflow Solutions Managed Services

Managed services

We can provide a dedicated DAM system administrator for the short- or long-term administration of our software apps.

  • Resource and manage Widen system administrator
  • Maintain up-to-date administrative training and support
  • Ensure the best-suited administrator for your needs as your system expands and evolves
DAM System Consulting Services

System integration project consultation

We can lead the discovery process for your custom system integrations that include the Collective. We'll:

  • Interview stakeholders and technical representatives
  • Outline project requirements and project scope
  • Make development recommendations via Widen, third-party consultants, or in-house teams
  • Manage the development deployment process
Creative Workflow Management Solutions Consulting

Workflow configuration

We'll work with you to assess your current process and business goals before defining a streamlined workflow. We'll:
  • Conduct one-on-one and/or small group interviews with key stakeholder groups
  • Validate your technology to ensure you're getting the most out of tools in use at your organization

Workflow management and DAM system integration

Site refresh

We can help restructure your Collective site to meet today's business requirements and keep users engaged. We can:
  • Identify legacy content and align it with brand directives
  • Update roles and permissions per your governance standards
  • Enhance upload profiles, metadata types, search filters, and conversion and share settings

Are you a new admin looking for best practices for managing a DAM system? We can help! Just contact us.

The one-on-one client service Widen offers is invaluable. Their team gave me the confidence to configure the Collective myself, was patient with questions, and had real-life experience in the system. Widen is committed to making my site launch successful.

- Beth Straeten, National Gypsum

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